Privacy Policy

The Roofing Company AU is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways, including:

Correspondence by telephone, SMS, email, or in person
Via our website https://roofriterestorations.com.au
From cookies and analytics tools
From third parties where applicable

We collect your Personal Information for the primary purpose of providing our roof repair, installation, painting, fascia & soffits, and cleaning services to you, providing information to our clients, and marketing.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes details such as racial or ethnic origin, political opinions, membership of political associations, religious beliefs, union membership, criminal records, or health information.

We will only use sensitive information:

For the primary purpose for which it was obtained
For a directly related secondary purpose
With your consent
Where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

To third parties where you consent to the use or disclosure
Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is accurate, complete, and up to date. We will take reasonable steps to ensure this. If you find that the information we hold is not accurate or up to date, please notify us as soon as possible so we can update our records and continue providing quality services.